Note: Please go through the conditions and limitations linked with the packages. All the tourists are requested to agree to abide by the rules and conditions of Al Rayyan. For any clarifications, feel free to get in touch with us.
Al Rayyan acts only in the capacity of agent for the hotels, transporters and contractors providing other services & all receipts, contracts & tickets issued by us are issued subject to rules under which these services are provided by them.
Please note that after the finalization of the tour/service cost, if there are any hikes in entrance fees of monuments/museums, taxes, fuel cost or guide charges by the Govt. of India, the same would be charged as extra.
All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or while on the trail. We reserve the right to change any schedule in the interest of the trip participants' safety, comfort & general well being.
Our rates are based on the prevailing rates as negotiated by us with the hotels, transporters etc. Hotels and transporters retain the right to modify the rates without notice. In case of such changes the rates quoted before the modification, can be changed by us according to the modifications by hotels or transporters. All hotel bookings are based on usual check in and check out time of the hotels until and unless indicated in the itinerary.
Policy Regarding Cancellation / No Show / Early Departure :
In case of cancellation of tour/travel services due to any avoidable/unavoidable reason/s we must be informed in writing. Cancellation charges would be effective from the date we receive letter in writing. The tour can be postponed by informing us well in advance and the fare will be adjusted accordingly. We reserve the right to adjust or modify the fare due to the postponement.
Reservation Policy:
For bookings, please remit 50 % of total tour amount as advance. Remaining can be paid at Kerala.
No tour fare for Children up to the age of 6. Children between the age group 6 and 10 (without an extra bed) have to pay 30% of the adult fare.
An Extra adult is charged as 40% of the adult fare.
Cancellation Policy:
For cancellation made before 2 weeks of check-in date: 15% retention on the package amount.
For cancellation made within 2 weeks day before the check-in date: 30% retention on the package amount.
For cancellation made on the check-in date: 50% retention on the package amount.
Note:
Hotel Check in time: 12Noon. Hotel Check out time: 11.00AM.
Houseboat Check in time: 12Noon. Houseboat Check out time: 9.00AM.
We shall not be responsible for any delays & alterations in the programme or expenses incurred from the client.
We shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services.
We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements. All baggage & personal property/s at all times are at the client's risk.
Carrying prohibited items such as banned drugs are not allowed under any circumstance.
All disputes shall be subject to the jurisdiction of Cochin courts only.